Frequently Asked Questions about Q and I Housing

Arriving to and Leaving Ashton

What’s the check-in process like for Ashton?

Each student identified to us as needing to isolate or quarantine will receive a cell phone call. Our staff will talk them through the process and provide instructions on packing. A Staff member will pick the student up in a university van and they will be relocated to Ashton.

Watch this video about entering quarantine and isolation for a better understanding of the process.

If a student gets sick and needs to isolate, can the parents\guardians come pick them up and bring them home?

Yes, we encourage our students to quarantine and isolate at home, if that is a possibility. Students may be picked up before they check in to Ashton, or they can check out of Ashton at any time to quarantine and isolate off campus. If a student would need to stay overnight before family can pick them up, they will be relocated to Ashton.

What if a student needs to check into Ashton in the middle of the night?

Ashton's center desk will be open 24/7, and staff will be prepared to welcome residents at all times.

What will students need to take with them?

In addition to items on the Go Bag list provided by the university, students should also bring the following to Ashton:

  • Extra face masks
  • Extra pillow case
  • Laundry detergent and dryer sheets
  • Personal hygiene products
  • Printed contact list with phone numbers

When I’ve completed my time at Ashton, do I just go back to my room?

Yes, you will receive a text from the Twistle app when you are cleared to return to your assigned room. Before you leave Ashton, you must contact the Ashton Center desk to begin your check-out process. Their number is (812) 855-1415.

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Services Available at Ashton

Who is managing Ashton?

Ashton is managed by Residential Programs and Services.

Will students be allowed to receive care packages?

Yes. Packages will be delivered to the Ashton center desk in Ashton Dreiser, and then delivered to the student's room by staff. Packages must be addressed to 1800 East 10th Street, Bloomington, Indiana 47406 and include the student's full name

Will linens and towels be provided?

Yes, students who move to Ashton for quarantine or isolation will be provided with a linen packet upon arrival, including:

  • Bed sheets
  • A thermal blanket
  • A pillow and pillow cover
  • One pair of scrubs
  • Two bath towels
  • Two hand towels
  • Two washcloths

If students need replacements of these items while they are living in Ashton, they can call the 24-hour help desk, which can deliver items to their room upon request. Students will leave these items behind when they leave quarantine or isolation.

What is the process for ordering food?

Students have 2 options for using their meal plan to eat while in quarantine and isolation.

  • Breakfast, lunch, and dinner items can be ordered from IU Dining/Catering using an online form or by calling 812-855-1777 and selecting option 3. To ensure product availability, orders must be placed by 3 p.m. for next day delivery.
  • Snacks can be ordered from Union Street Market through Grubhub. In the notes section of the order, note the building name and room number of the student. Orders must be placed by 8:30 p.m. for next day delivery. Deliveries are made to rooms daily in the late afternoon.

Students may also order from other restaurants offering delivery service. This food must be delivered to the center desk in Ashton Dreiser. Staff will then deliver the food to the student’s room.

I’ve heard that if I miss the order deadline, I won’t be able to eat for 2 days?

Students who arrive at Ashton after 3 p.m. can call 812-855-1777, select option 3 to place a food order for next day delivery. IU Dining/Catering is notified when a student is assigned to Ashton and will contact them to ensure they receive a meal. Students who do not receive a meal may also contact the Ashton center desk for other food options.

What foods can I order?

Hot and cold breakfast and lunch items, hot dinner items, snacks, and beverages are available for order online or by calling 812-855-1777 and selecting option 3.

Will hot food be hot when it gets to my room?

IU Dining/Catering provides a hotbox for all deliveries to ensure items are hot when they are delivered to the room. RPS is not responsible for the condition of food orders from other businesses.

Is the center desk open 24/7?

The center desk phones are answered 24/7. Staff can be dispatched to various locations to assist or deliver items as needed.

What would a typical day be like at Ashton?

Like any quarantine and isolation facility, residents are to stay in their rooms. They can continue their course work and do have areas outside that they can use to get fresh air. All deliveries come to their rooms. Watch this video about living in quarantine and isolation for more information.

What is the cleaning schedule and protocol?

IU has contracted with a third-party vendor, Service Master, to handle cleaning and disinfecting in Ashton. Service Master will follow the cleaning guidelines established by IU's Office of Environmental Health and Safety (EHS). All rooms will be cleaned thoroughly before a guest arrives and again after they leave. Trash will be collected daily. Students will put their trash outside their room for collection, and will be given a new trash bag. Bathrooms will be assigned to students in quarantine and isolation, and will be cleaned three times daily.

Will students be able to do laundry?

Yes, students will be permitted to wash their personal items in laundry facilities at Ashton. Each building has a laundry room available on the first floor of the building. These washers and dryers operate exactly as those in other residence halls.

To prevent the spread of COVID-19:

  • Masks and physical distancing are required in the laundry rooms
  • Students cannot use laundry rooms in other buildings
  • Students should stay with their laundry and return directly to their room when is it done
  • Students should use the Laundry Alert application to verify that the room is empty prior to use

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Student Health

Will guests be allowed in Ashton?

No, guests are not permitted.

Will students in isolation be separated from students in quarantine?

Yes. Students in quarantine will stay in separate buildings from those in isolation. If a student in quarantine develops symptoms and/or receives a positive COVID-19 test, they must contact the center desk to arrange to be reassigned to an isolation building.

Will the Student Health Center or IU Health be checking on them?

Each student in Ashton will receive a welcome packet with resources that will help them complete quarantine or isolation successfully. It also provides resources from Counseling and Psychological Services (CAPS), to help students manage the psychological and emotional effects of living in quarantine or isolation.

All students in quarantine and isolation will be instructed to download the IU Health Twistle app to their phone or device. Each day, the app will remind the student to check their temperature and monitor any symptoms. If a student’s symptoms worsen, Twistle will alert an IU Health nurse to call and check in with the student. At any time, the student may call the IU Student Health Center, Monday – Friday, between the hours of 8 a.m. – 4:30 p.m. or the IU Virtual Health app (available in Google Play) at One.IU for assistance or questions.

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What should I do if my roommate tests positive?

If one roommate tests positive through IU testing, the other will be contacted through Contact Tracing and given instructions on what they will need to do given their recent interactions with their roommate. If your roommate tests positive whether through IU testing or other testing, you should self-quarantine in your current space and contact the IU Health Virtual Screening Clinic as soon as possible. From there, you will be able to speak with a medical professional and put in touch with our Contact Tracing Team as needed.

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Course Work

Will students they be expected to manage their classes online if they are in quarantine or isolation?

Students entering quarantine or isolation who have in-person classes should notify their instructors that they are not permitted to attend class. Instructors will work with students to ensure they are able to continue making progress on their class. Students will be expected to continue completing classwork as usual for their online classes.

If they are too sick to attend remote classes, is there someone to help them inform their instructors?

If a student is too ill to keep up with classwork or attend classes remotely, they should contact the Student Advocates Office, which will assist the student in contacting instructors and making arrangements for the student to make up any work they miss.

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